What is EPractize Labs Mass MailXpress?
Mass MailXpress is a range of Email marketing tools - Mass MailXpress Personal Edition, Mass MailXpress Standard Edition, Mass MailXpress Advanced Edition, EPractize Labs Email Spider and Subscription Manager.

What is Trial Mode?
EPractize Labs Trial Mode is the restricted version of Full Mode and provides very limited features.

What is Full Mode?
EPractize Labs Full Mode is the complete version and provides all the features.

How do I download Trial Mode?
You can download Trial Mode from Products page.

How do I download Full Mode?
You can download Full Mode from Products page. You have to buy the license to activate the product to access all features.

What do you mean by Creating Account?
You can create your mail account with SMTP details.

Can I test account settings I created?
Yes, you can check the account settings after you create the mail account.

How do I retrieve email ids from a mail account?
After you create the mail account with SMTP details, you can extract the email ids received by that email account.

How do I recursively extract email ids from a file I have?
You can extract the email ids from the local html files you have. All except Personal edition have built-in email spider to recursively extract the email ids.

How do I extract email ids from a remote URL?
You can extract the email ids from the remote URL. All except Personal edition have built-in email spider to recursively extract the email ids.

I have an account in Online Subscription Manager. Can I extract my subscribers' email ids from Online Subscription Manager?
Yes, you can recursively extract the email ids from the Online Subscription Manager using Mass MailXpress Advanced Edition.

Is it possible to check the validity of the email ids?
Yes, all the Mass MailXpress products have built-in email verifier and validator. This ensure the validity of the email ids.

What are the file formats that I can store the retrieved email ids?
You can store the extracted email ids in the files of format txt and csv.

I have many contact lists. Is it possible for me to get all those merged into a single file?
Yes, you can merge all the files (.txt or .csv format or you can copy and paste all the email ids) and get one file with unique email ids.

I have many contact lists. Few email ids are not valid and I have stored them in a separate file. Is it possbile to exclude those ids from my contact lists?
Yes, you can add those files in the exclude list so that the email ids in the exclude files will be removed from the contact lists while creating the same.

Is it possible to create text campaign?
Yes, you can create text campaigns.

Is it possible to create html campaigns?
Yes, Mass MailXpress support html campaigns also.

Is there any template that I can use to create campaigns?
Yes, you can use the built-in templates and create html campaigns with less effort..

How do I create personalized email campaigns?
Mass MailXpress has built-in scripts. Using these scripts you can create personalized campaigns.

Can I use the scripts in the email campaign subject also?
Yes, you can use the scripts in the email campaign subject also..

Is it possible to send attachments with the email campaign?
Yes, you can attach any file with your email campaign.

Can I preview the message?
Yes, you can.

Can I exclude list of email ids while creating email campaign?
Yes, you can exclude list of email ids while creating the email campaign. While you run the email campaign, those email ids found in the exclude list will be ignored.

Can I change the email campaign date?
Yes, you can change the email campaign date.

I want to send bulk campaigns. What type of mail delivery should I select?
You can choose any bcc list to deliver bulk email campaigns.

What type of mail delivery should I select to send personalized emails?
You have to select the To list .

After running the email campaign, is it possible to check the mail sent log?
Yes, you can check the log for the number of mails sent and not sent.

How do I store the report after running the email campaign?
You can store the reports in your local drive. The report will have the total mails, mail delivered list and mail undelivered list.

I want to extract all the bounded email ids after running the email campaign. How can I do that?
You can extract the bounced list of email ids if you are using the Mass MailXpress Standard Edition or Advanced Edition.

Can I store the list of bounced email ids?
Yes, you can.

I want to update my campaign by removing the bounced email ids. Does Mass MailXpress take care of it?
Yes, you can update your campaign by removing the bounced email ids if you are using Mass MailXpress Standard or Advanced Edition.

Can I remove the bounced mail ids from Online Subscription Manager?
Yes, you remove the bounded email ids from Online Subscription Manager through Mass MailXpress Advanced Edition.

What is Online Subscription Manager?
Online Subscription Manager manages the user subscription.

How can I use Online Subscription Manager?
You can use Online Subscription Manager either the Downloadable Edition or Hosting Edition.

What are the features in Online Subscription Manager?
The features are

• Configure the Subscription form with your own header and footer messages.
• Configure the subscription mail messages for Confirmation message, Subscription message.
• Configure the subscription steps
• Load all your existing contact list of email ids to the Online Subscription Manager.

Can I remove the bounced mail ids from Online Subscription Manager?
Yes, you can remove the bounced mail ids from Online Subscription Manager if you are using Mass MailXpress Advanced Edition.

Can I update or delete any subscriber in Online Subscription Manager?
Yes, you can update the subscribers' details, as well as activate, inactivate or delete the subscriber.

Whom should I contact for a demo/support?
Please refer to the contact page for any queries.

For any queries regarding Exam EPractize Labs send to support@epractizelabs.com